Customer Happiness Executive (English + Arabic)

Apply now Location: Dubai

Responsibilities:

• Assist in all customer service issues and ensure effective problem resolution

• Order status, Credit call billing and recurring payments.

• Assist customers in troubleshooting orders and refund requests that require special handling.

• Responsible for maintaining effective customer service for all calling/emailing/online chat customers.

• Expedient and effective written responses to customer service emails

• Communicate clearly with, and provide effective direction to, the warehouse.

• In-depth knowledge of company products and programs

• Navigate system back end to access client and order information.

• Communicate and follow up inter-department for returns/refunds.

• All other operational duties as assigned.

Skills Required:

• Must be able to demonstrate excellent communication skills - written & verbal in Both English and Arabic.

• The ability to organize and manage multiple priorities

• Problem analysis and problem resolution at a functional level

• Strong customer orientation

• Excellent interpersonal and communication skills

Job Type: Full-time
Language: Arabic (Required)

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